Frequently Asked Questions
- Is my personal information safe when I shop with you?
Yes, your personal and payment information is kept secure with advanced encryption during checkout. - Do you ship discreetly?
Yes, all orders are packaged in unmarked, odor-proof packaging to ensure your privacy. - What payment methods do you accept?
We accept credit cards, debit cards, and other trusted online payment options. - Is there a minimum order amount?
No, you can order any amount, big or small. - Do you offer discounts or promotions?
Yes, discounts and promotions are offered often. Sign up for our newsletter to stay updated. - Can I track my order?
Yes, once your order is shipped, a tracking number will be sent so you can monitor delivery. - What should I do if I have an issue with my order?
If there’s a problem with your order, contact customer support through our website. We’ll help you resolve it quickly. - Is buying mushrooms illegal?
Laws vary by location. Please check your local city or state regulations. - What is the minimum age requirement?
You must be 18 or older and have a valid payment method to make a purchase. - Can I get a refund or exchange?
- All Sales Final: Refunds or exchanges are not allowed for orders with a tracking number.
- Replacement Products: If eligible, replacement items will be from a different batch of the same strain.
- Order Updates: Changes can be made only if a tracking number has not yet been assigned.
- Refund Exceptions: Refunds are allowed for unopened and untampered packages, marked returned to the sender. In these cases, a refund (minus shipping cost) will be issued upon returned and inspected product.
- Where does my order ship from?
Orders are shipped from Los Angeles, California, and usually arrive within 3 to 7 days after shipping. - How can I track my package?
Packages can be tracked using USPS Tracking. This service is available for both domestic and international orders.
Payment Methods and Coupons
- Final Sale Policy: All sales are final, and no refunds or exchanges are allowed.
- Pricing: All prices are listed in USD.
Accepted Payment Methods
- Credit or Debit Cards: Visa and Mastercard are accepted if registered in the USA.
- Bitcoin: Payments using Bitcoin are accepted.
- Cash or Money Orders: These must include your order number and be mailed to:
GREEN GARDENING
16834 Saticoy St
Van Nuys, CA 91406
Important: Money orders must not include “Rocket Mushroom Shop” or “Mushroom.” Orders with these references will be returned, and new payment details will be required. - MoneyGram: Payments through MoneyGram are accepted electronically.
Coupon and Credit Rules
- Coupons cannot be combined with other promotions or sales.
- To use seed credits or coupons from a previous order:
- Place a new order using cash as the payment method.
- Contact customer support to apply the credits or coupons to the new order.
Payment Declines
Declined payments will be retried twice a day for up to two weeks. If the issue continues, customers must provide a new payment method or cancel the order.
Delivery and Shipment Policies
- Final Sale Policy: All sales are final, and refunds or exchanges are not available.
- Shipping Responsibility: Rocket Mushroom Shop is not responsible for loss or damage during shipping.
- Domestic Shipping: Orders are shipped within the United States, including all 50 states and US territories. Packages are sent from Los Angeles, California, using USPS Priority Tracking.
- Delivery Times: Most packages arrive within 3 to 7 days after a tracking number is issued. Delivery times may vary based on the postal carrier.
For Delays or Problems
- If issues occur after the package leaves our warehouse, customers must file a claim with their local postal service.
- USPS Claims: Use the USPS Claims link to file a claim.
Lost or Stolen Packages
- A postal service claim number is required to process a replacement.
- For packages marked as “Delivered” but missing, a claim must be filed. Replacement shipments will include signature verification or be sent to an updated address.