Delivery & Shipping Policy

At Rocket Mushroom Shop, we work hard to handle every order with care. Below is important information about our delivery and shipping policies to make your shopping experience clear and easy to follow.

Final Sale Policy
All purchases are final. Refunds or exchanges cannot be given. Please check your order carefully before completing your purchase to avoid any mistakes.

Shipping Responsibility
We are not responsible for any loss or damage that may occur during shipping. Once the package leaves our store, it is managed by the postal service.

Shipping Information

• For U.S. Customers: Orders are shipped within the United States from Los Angeles, California. USPS Priority shipping is used, and a tracking number will be provided.
• Estimated Delivery Time: Most packages arrive in 3 to 7 days after a tracking number is issued. Delivery times may change depending on the postal carrier.
• USPS Tracking link: https://tools.usps.com/go/TrackConfirmAction_input

 

For Delays or Issues
If there are delays or problems after the package has left our store, customers need to contact their local postal service. Claims can be filed using the helpful links provided below:

• USPS Claims: https://www.usps.com/help/claims.htm

 

Lost or Stolen Packages
If a package is lost or stolen during transit, a claim number from the postal service is required. This claim number must be submitted before a replacement shipment can be processed. If a package is marked as “Delivered” but is missing, a claim must also be filed with the postal service. Replacement shipments can include signature verification or be sent to a new address for better security. Thank you for understanding our policies. We are dedicated to providing a reliable and helpful service for all our customers.